Carried forward from previous Month
Received during the Month
Resolved during the Month *
Pending at the end of the Month **
Average Resolution time ^
Pending for less than 3 months
Pending for more than 3 months
* Should include complaints of previous months resolved in the current month, if any.
** Should include total complaints pending as on the last day of the month, if any.
^ Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.