Nature of Complaints

The complaints of following nature shall be taken up for resolution by MCCIL:

  • Non-receipt of money/securities/other collaterals given to CM,
  • Non-receipt of funds/securities after settlement of a contract, from CM,
  • Quality and Quantity related issues against WSP/Warehouse, after having passed through the Clearing and Settlement Mechanism

The following complaints are not dealt by MCCIL

  • Unidentified Complaints (except whistleblower complaints)
  • Incomplete complaints or complaints which are not specific
  • Claims without supporting documents
  • Suggestions or seeking guidance/explanation
  • Matter involving fake/forged documents
  • Complaints on matters which are not under MCCIL purview
  • Complaints about any unregistered/ un-regulated activity